How annoyed and frustrated customers feel with poor quality and service of products

Companies should know and appreciate importance of quality and good service of their products and also know how frustrated consumers get when their products break very soon and when the customer service is bad. Repeated problems with this HP laptop made this customer so frustrated that he broke his HP laptop in an HP store (through gizmodo)

Very Chilled Chinese Man Destroys HP Laptop

From original gizchina post

"The tiny HP DV20002154 was purchased on Feb 2007 and within 3 months had motherboard problems, which HP replaced under warranty, in fact they replaced 3 more mother boards in the same warranty period!! However, when it went in for its 4th replacement (why didn’t they just give the guy a new computer?) he was told that the computer was out of warranty and would have to pay 3000RMB (around $400). Obviously unhappy with the news he called the HP hotline where he was told the problems he had encountered were ‘normal’ and he would have to pay to get it fixed!

Like any rather irate customer the gentleman wandered in to the nearest HP after service center and silently went postal on his computer, literally tearing it to pieces!"

- Neeraj