Reliance BigTV - Pathetic Customer Service

Another bad experience with Reliance ADAG's BigTV. I have a connection in Bangalore. Over last two days I have called around 20 times wasted around 3 hours waiting or talking to customer service for upgrade of channel package on BigTV without any success, First it is difficult to connect to their customer service number 1800-200-9001. If you connect and then go through their menu options and finally connect to customer service executive finally after a typically long wait mostly they will ask you to repeat all your account numbers etc which you have already entered and confirmed when requested for the service change, for two days I have been hearing excuse after excuse from customer service executives, system is slow, system is not working, getting some server error, getting failure message, please call after some time, call after five.. from the customer service executive. End of it nothing done. I had Tata Sky for 3 years and they had top notch customer service online and on phone. BigTV for last 4 months have been a real suffering. After bad service experience with Reliance Communication phones this is another bad service from Reliance ADAG group company. Their aim has been to gather as many customers as possible with aggressive marketing and pricing but customer service is pathetic to say the least. It is high time they spend time and energy on customer service.