Avoiding visiting crouded malls and shops and envouraged by good deals available online I have continued shopping online for technology and other items. I have already shared my experience with Letsbuy.com and now I thought of sharing my personal experiences with some of the other websites also.
Good experiences so far which I had based on my on shopping -
Ebay.in - for various items from different sellers. Ebay guarantee on delivery of product and resolution mechanism if sellers do not keep up their promise is quite good. Ofcourse you need to check reputation and earlier feedback of seller and check description of product carefully.
Flipkart - Placed 4-5 orders and all deliverd in time specially books ordering experience is very good.
Myntra.com - Placed a shoes order and was delivered very fast in good condition with in 2 days.
Zoomin.com - Placed one Sony Camera order and delivered well packed in good factory sealed condition.
Homeshop18 - Placed few orders including electronics items like hard disks, memories and other house hold items all received in good condition. Once there was a need to return item and return pickup was also quite efficient. They take orders and vendors fullfil for them. Returns also need to go to respective sellers but HS18 provides good service and assurance of delivery.
Futurebazaar.com - All most all of 5-6 orders were delivered well. Phone and email support is quite efficient. Some times they sell old stock of tools etc at very low price to clear inventories. Their I had noted few items with some rust but price I paid was farely low.
Koovs - Have placed 4-5 orders. All delivered. Their standard delivery time is 7 days. They have delivered all orders. Shipping can be faster.
Sulekha deals - One order. Good experience. They take orders and vendors fullfil for them.
Greendust - Couple of memory orders. Slow in delivery but all items delivered.
Bad experiences - Letsbuy.com. You can see my detailed review of my TV order. You have to remind them to ship order or have to make noise on mouthshut.com to make them hear. Very difficult to get them on phone on their help line. Many false promises and delayed shipments.
Difference between various online shopping site companies is primarily due to their attitude towards customer service and also to a large extend on how efficiently and accurately they can process order and have it efficiently shipped (IT and logistics part of business). Some sites have accurate inventory information and order status information available to customers and support staff e.g. Future Bazaar, Flipkart and Myntra appear to have things like this worked out and implemented well. Letsbuy appears to be doing a lot of things manually and most of their staff appears to be not so well trained or may be only trained on how to keep customer confused and occupied with false promises till their system some how takes care of the order processing if at all.
Others and Many times problems are with the shipment/courier companies. So it is good to check which services these online shopping sites use. Best service - Bluedart, Fedex. Even professional courier is good. Worst experiences - Aramex.
I will keep this updated with my personal experiences and also those of my family and friends.
Good experiences so far which I had based on my on shopping -
Ebay.in - for various items from different sellers. Ebay guarantee on delivery of product and resolution mechanism if sellers do not keep up their promise is quite good. Ofcourse you need to check reputation and earlier feedback of seller and check description of product carefully.
Flipkart - Placed 4-5 orders and all deliverd in time specially books ordering experience is very good.
Myntra.com - Placed a shoes order and was delivered very fast in good condition with in 2 days.
Zoomin.com - Placed one Sony Camera order and delivered well packed in good factory sealed condition.
Homeshop18 - Placed few orders including electronics items like hard disks, memories and other house hold items all received in good condition. Once there was a need to return item and return pickup was also quite efficient. They take orders and vendors fullfil for them. Returns also need to go to respective sellers but HS18 provides good service and assurance of delivery.
Futurebazaar.com - All most all of 5-6 orders were delivered well. Phone and email support is quite efficient. Some times they sell old stock of tools etc at very low price to clear inventories. Their I had noted few items with some rust but price I paid was farely low.
Koovs - Have placed 4-5 orders. All delivered. Their standard delivery time is 7 days. They have delivered all orders. Shipping can be faster.
Sulekha deals - One order. Good experience. They take orders and vendors fullfil for them.
Greendust - Couple of memory orders. Slow in delivery but all items delivered.
Bad experiences - Letsbuy.com. You can see my detailed review of my TV order. You have to remind them to ship order or have to make noise on mouthshut.com to make them hear. Very difficult to get them on phone on their help line. Many false promises and delayed shipments.
Difference between various online shopping site companies is primarily due to their attitude towards customer service and also to a large extend on how efficiently and accurately they can process order and have it efficiently shipped (IT and logistics part of business). Some sites have accurate inventory information and order status information available to customers and support staff e.g. Future Bazaar, Flipkart and Myntra appear to have things like this worked out and implemented well. Letsbuy appears to be doing a lot of things manually and most of their staff appears to be not so well trained or may be only trained on how to keep customer confused and occupied with false promises till their system some how takes care of the order processing if at all.
Others and Many times problems are with the shipment/courier companies. So it is good to check which services these online shopping sites use. Best service - Bluedart, Fedex. Even professional courier is good. Worst experiences - Aramex.
I will keep this updated with my personal experiences and also those of my family and friends.
