My LG KP199 Charging Connection

One of my phones which I use for office calls is LG KP199 which I had taken due to very long battery life was for quite some time showing problem charging with the USB cable and is now also showing problem charing with AC power adaptor. It only makes charging contact if I hold the cable in specific position. The charger connector is the phone is loose probably due to bad soldering in the assembly of the connector. Over period of time now I can even see the connector move slightly inside the phone connector cutout/groove. I should have got it fixed in warranty period which I suspect is now expired. Will be opening the phone and fixing soldering if possible.

Last year I had fixed similar broken connector problem on an HTC Windows Mobile phone for a colleague of mine and hopefully will be able to fix my phone too.

My other phone the dual sided Samsung F300 Ultra Music is doing good but lacks speaker phone feature for calls (but has a good speaker for music).

Rest Later.

Bad product quality of a laptop and worst customer service by HCL Infosystems

My relative in Punjab bought (or rather made a mistake of buying) an HCL laptop from authorized dealer in Kapurthala in Punjab for around Rs30000. (~ $650)

* Machine Serial No : 8084AX056382
* Product Code : AX0P2825
* Warranty Card No. : 10485949
* Date of Installation: 18/11/2008

After some time of purchase the machine started giving problems with the display which was reported to HCL and given to service center for warranty repair.. Even after keeping machine for weeks for repair a permanent fix was not done by HCL service and the same problem reoccurred 3rd time in October/November and machine was again given to HCL as it was still in warranty.

Calls to HCL's Support desk were essentially of no use and waste of time and effort. Machine was last given to HCL service center on 9th November 2009 and have not been returned by the company till date (today 7th January 2010). What kind of service is this? Essentially during last 12 months machine has been with HCL service for close to 4 months. So HCL has taken money for the laptop and in a way still owns the machine, Isn't that cheating?

Emails and calls to HCL helpline have not resulted in any thing. This example shows how some of these Indian companies treat customers.

I have suggested to file a consumer and civil court case against HCL Infosystems for compensation. I would suggest buying a laptop or a computer from Dell, Acer, HP, Compaq or Toshiba and avoid local brands specially HCL.

- Neeraj