In my apartment after using cupboard locks from Europa Locks ( I decided to also go for a second main door lock from the same company. So around 10 daya back I got Europa main door lock from a Timber Store on Sarjapur Road Bangalore ( 3 dead bolt dimple keys model MRP Rs. 1135) and I was informed that company person will come and install the same which is a free service for main door locks. The shop keeper booked an installation request with company representative and (some request number was also assigned) I was updated that someone will come in 2 days. After more than a week of follow up almost every day and hearing that someone will come today/tomorrow afternoon/evening finally today I went to the shop where I got the lock and gave them the box telling that I will rather go for Godrej lock who were more responsive in terms of service in past. Finally shop keeper sent his own carpenter to get the lock installed instead of waiting for the company person any more. The same is now installed but quality/installation is not to my satisfaction as the keys feel too hard to turn both open and lock. I was told that they will get this fixed now from the company person again and I should wait.
Overall a very bad experience. Overall products quality feels good (atleast in packaging) and all the good things the company writes about the company and products on Europa Locks website and product packaging but in field and operations, quality of service this company has a long way to go to meet customer satisfaction. I would suggest stay with better known companies like Godrej or even Link Locks.
- Neeraj 25 March 2010
Update - After communicating with the company - the problem is now resolved and lock is now functioning to my satisfaction as updated in the comment.
- Neeraj 29 March 2010
Bangalore Europa Locks Service Numbers as provided by one of the blog viewers - 9448385429, 9342574721. These numbers are specifically for Bangalore.
